FlyerTalk Forums - Missing / incorrect flight activity (SQM/SQS/SQD/Aeroplan base points, 2024 onwards) (2024)

The EF booking class table does indeed say P for that fare. I agree, that's a bit crazy. It's the first *A long haul business fare that I've run into that credits 0 to AP. One more thing to keep an eye on going forward.

Been digging into this a bit. TG and UA both credit this fare at 100% (there may be others). LH, SQ do not mention the fare, which means 0%.
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13F

Same happened to me I tried both the ac and the ua flight numbers

how much does this pass cost

Flew FRA-MAN on LH on 014 ticket on Sunday, SQM posted quickly, but no SQD :(

Now need to wait 10 days to remember to request credit.

sigh...

United used to be quick to post and accurate--I did not receive SQD yet (see below) for a P fare on UA. The other weird thing is that my Aeroplan miles total is correct but the SQM posted below don't yet seem to be included in my SQM total (not that it will be a problem as I am already over 82000 by my count . . . )
https://cimg9.ibsrv.net/gimg/www.fly...1a1056d34f.jpg

Update: The SQDs from the eUpgrade add-on posted today. I never got a response from the SQD crediting team so not sure if my reporting did anything or if this is just the timeline now (~2 weeks after flight).

QZ746/07Jun - Booked on H (eligible for 50% SQM). SQM posted correctly, but missing SQD. No response after filling the SQD Discrepancy form. Contacted the Concierge which then forwarded the email further. On 25 Jun received an email from AC customer service with a case number. Still no SQD so far.

AC064/19Jun - Booked on A (eligible for 125% SQM) and received an upgrade. No credit. Submitted the Missing SQM form twice, with all correct information including the 014 ticket number. Rejected both times, saying that "This ticket is not eligible for credit". However the rejection email quoted a different 014 ticket number. Contacted Concierge again, about 1 week ago, asking for their assistance. Also provided the receipt. Still no SQM/SQD so far.

AC116/19Jun - Booked on A (eligible for 125% SQM) and received an upgrade. No credit. Submitted the Missing SQM form. Correct SQM and SQD given. AC116 is supposed to be "married" to AC064. But AC record is all over the place ...

If AC is going to track every single $ spent and mile flown, they should have a better record keeping of their own flights. I rarely have any issue with getting the SQD and/or SQM posted into my Aeroplan from LH, UA, SQ or other *A carriers, regardless on the ticket stock.

Edit -- I submitted another request to [emailprotected]. Will report back once there is an update.

Did you use the ticket number from the original booking, or the ticket number on the boarding pass? If there was any kind of schedule change, the ticket number may have changed (and if it was a "big" change, it definitely did). You need the ticket number you actually flew on, not the one you originally booked.

Unfortunately that's the only advice I have for your various issues.

Well, given that SQD for OAL on non-014 is always 0, I'm not surprised that SQD posts correctly :p

But yeah, if you want to know why they dropped (postponed?) their plans to go to dollar-based points earning...

Yes I double checked on that. My original 014 ticket number is the same as the 014 number on my boarding pass (the upgraded one). What I don't understand is why AC's automated system pulls up a completely different 014 number that is not related to my booking.

Maybe because the current SQD/SQM still have bugs :D If dollar-based... then no more mileage runs...

My viewpoint is very likely to be in the minority.

I would love to see 5 SQM and LQM per SQD on 014- stock, the existing regime for other *A flights and no other changes to the Elite qualification requirements.

I would also love to see 1 SBD (status benefit dollar) per SQM with completely a la carte benefit options.

It could easily be upfront at first and then based on annual activity with more SBD being granted the more primarily SQD based SQM you earn per year.

eUps, status passes and lounge passes are worthless to me. I would rather gift them than waste them though.

Extra SQM and status gifting are very valuable to me. I am sure that there are others who have completely different priorities.

In an ideal world, less people should be dissatisfied with the available options than there are today.

Dollar runs are probably better for AC and the environment than mileage runs but the paradigm shift is not easy to make.

I'm going to disagree with you, but probably not for the reason you expected.

While I haven't had an explicit discussion with anyone at AC about this in a few years (the original statement when UA switched over was along the lines of "we're not doing this"), nothing I've heard from anyone senior in the past few years makes me think they've changed their attitude.

Loyalty programs are designed to extract more revenue out of people who would otherwise use a competitor, or not travel.

If dropping $10k on a single ticket is no issue to you, "priority check-in" isn't going to get more business from you. You're not the target of the Aeroplan Elite program.​

UA gives tarmac rides to GS. AC gives tarmac rides to paid J.​​​​​​

Other than pre-airport access to concierges, there really isn't much that SE entitles you to that J does not. But they're focusing their efforts there. Make the product worth coming back to on its own merits, rather than luring you in with benefits that mostly only apply when you're in Y.

I kinda like that in principle. The idea of "select benefits" is on the right track, but I agree.

Status passes and lounge passes must be gifted (well I suppose you can earn them below 50K, in which case you could use them on yourself). But the arguably biggest benefit of Aeroplan (eUps) are completely useless to the customers who only fly J, because we only get 1 nominee slot (or 0, if not SE).

Depends on the goal of the person doing the running. $5k YYZ-YVR is better for "AC and the environment" than $5k YYZ-BKK, but there's no way I'd ever pick the former over the latter.

But the number of people doing any kind of run is so insignificant compared to the overall population of Elite members, that I don't think it's a factor in any of their decision making.

I like the flexibility SE provides on Aeroplan booking (unlimited changes, etc) especially on multi-stop bookings. Sorry we might be getting off-topic :)

I just had two separate United segments from this weekend post to my account that were booked with AC on 014 ticket stock and I got the SQM/SQS, but no SQD posted. I saw there were lots of issues with United on this thread and and wanted to triple check my ticket numbers to make sure they match the initial reservation, boarding pass, etc. Noticed something interesting when I dug into the barcode on the boarding pass that I'm not sure is a red herring or not.

The paper boarding pass shows that the ticket number starts with "014" and the ticket number matches my initial reservation from AC:
https://cimg7.ibsrv.net/gimg/www.fly...e5e8f0c58.jpeg

But then I used an app to scan the barcode that's on the boarding pass, and it shows the same ticket number, but beginning with 016 (full number masked for privacy):
https://cimg9.ibsrv.net/gimg/www.fly...6089a00e4.jpeg
Could this be the reason for SQD issues with United right now? Or am I reading into this too much?